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FAQ

Frequently Asked Questions

At Walhalla Enterprises, we understand that our customers may have questions before making a purchase. Below are some of the most common inquiries we receive about our products, shipping, and policies.

If you can’t find the answer you’re looking for, please don’t hesitate to contact our friendly support team.

What products does Walhalla Enterprises offer?
We provide a diverse range of high-quality products across four main categories:

  • Nursery Supplies for farming and gardening
  • Wood & Bamboo products for mining, nursery & horticulture, homes & offices
  • Woodcraft & Homewares
  • Indoor & Outdoor décor – Terracotta pots, water features, birdbaths & ornaments, carved limestone pots, water features & ornaments.
  • Luxury Bathroom Fixtures & Accessories – Marble, Fossil Stone, Onyx, Andesite.

Each item is carefully sourced, manufactured & crafted to deliver durability, functionality, quality and sustainability.

What types of nursery supplies do you offer for farming and gardening?
Our nursery range includes a variety of essential supplies such as seedling trays, plant pots, propagation materials, irrigation accessories, and garden & nursery accessories, all designed to support healthy plant growth and efficient cultivation.
Are your wood and bamboo products sustainably sourced?
Yes. We work with trusted suppliers who prioritise responsible forestry and sustainable harvesting. Our wood and bamboo materials are selected for both their durability and their eco-friendly qualities, from certified plantation forests
Can I request custom-made woodcraft or homeware items?
Yes, we accept some custom orders for woodcraft and homewares, including size modifications, finishes, or personalized designs. Simply contact our team with your request, and we’ll provide a tailored quote and timeline for your project.
Can I request custom-made Carved Stone Bathroom Fixtures & Accessories?
Yes, we accept custom orders for luxury crafted stone bathroom fixtures and accessories. This includes size modifications, specific finishes, or personalized designs for stone basins and bathtubs. Simply contact our team with your request, and we’ll provide a tailored quote and timeline for your project.
Can I request custom-made Carved Stone Indoor & Outdoor Decor?
Yes! We accept custom orders for hand-carved limestone and stone décor. Whether you need size modifications, specific finishes, or a fully personalized design to suit your style, we can help. Simply contact our team with your request, and we will provide a tailored quote and timeline.
Do you provide installation support for bathroom fixtures?
While installation is not included, many of our fixtures are designed for easy DIY setup. We can also recommend professional installers in your area or provide installation guidance if needed. Please contact our team, and we can connect you with local companies that can meet your specific requirements.
What is your shipping policy within Australia?
We deliver locally within the Darwin region and across all Australian States and Territories.
Most orders are processed within 2 to 3 business days. Delivery typically takes 3 to 7 business days for smaller items, depending on location. For larger, bulky items, delivery times will vary depending on the location.

You’ll receive tracking information once your order has been dispatched.

Note: For all orders, please wait for confirmation of shipping costs prior to making payment.

What is your return and refund policy?
If your item arrives damaged, faulty, or not as described, please contact us within 14 days of receiving your order. We will review your claim, and if the product is deemed to have material flaws or workmanship issues, we may arrange a replacement or exchange on a case-by-case basis.

For more information, please refer to our Refund Policy page.

Do you accept bulk or wholesale orders?
Yes, we do. We welcome bulk or wholesale purchases across all product categories. For trade pricing or partnership inquiries, please get in touch through our Contact Us page or email our sales department directly.

How to Order

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Inquiry

Contact Us

At Walhalla Enterprises, we value open communication and genuine connections. Whether you have a question about our products, need a quote for a custom order, or would like more information about our services, our team is always ready to help.

We take pride in providing prompt and friendly assistance to every enquiry. Simply fill out the contact form below, send us an email, or give us a call and one of our team members will get back to you as soon as possible.

Your feedback and enquiries are important to us, and we look forward to hearing from you soon.

Privacy Note

※ By submitting your information, you agree that the details provided at the time of enquiry will be handled in accordance with the “Privacy Policy” prescribed by our company.

Phone : +61 455 333 103 or +61 455 333 014

Opening Hours :
Monday 8.30 – 4.30pm.
Tuesday 8.30 – 4.30pm.
Wednesday- By appointment
Thursday – By appointment.
Friday 8.30 – 4.30pm
Saturday 8.30 – 4.00pm
Sunday 9.00 – 3.00pm

If you have any questions or specific requests, please do not hesitate to contact us by phone or email, as our team is ready to assist where we can.

Email Inquiry

For the fastest service, please copy and fill out the details below and send them to sales@walhalla.com.au :

  • Name/Company :
  • Contact Number :
  • Product Interested In : (e.g., Nursery Bags, Stone Pavers, or Orchid Solutions)
  • Intended Use : (Commercial or Residential project)
  • Questions :